My most recent job was working as an executive assistant of the CEO of an IT consulting company. We were developing a web-based software. I worked as the middleman between the executives and the developers. I assisted in project management, creation of cards in JIRA, and sprint planning. I discussed cards to developers to make sure they understand what the executives and the clients required in the software. I also tested cards logged in JIRA to see if bugs were fixed and if improvements and tasks were done. I made sure that designs are attractive to the target user, have good UI, are user-friendly, and provide good user experience. I also responded to clients' queries and helped resolve problems when there were any technical difficulties (i.e., I provide how-to's) or any bugs. I also worked as a customer service representative for a telecommunications company and for a financial account. My skills on how to interact with different personality types and how to respond to customers' requests in a timely manner became much better. I've learned to really listen to people to resolve stated and unstated issues and that empathy is one of the keys in good customer service. Another experience that I have is working as a web content and article writer. So I am used to researching and writing articles. I know that articles should pass Copyscape and should be original. I also worked as a quality controller/copy editor in a publishing firm, proving my attention to detail and quality.