I would like to say that I am a perfectionist, very professional and a hard worker. I like to pass on the skills that I have and I love teamwork. I have 3 IT certifications: CCNA, CompTIA A+ and Microsoft MCP. I have plenty of customer service experience, after working in 3 of the top 10 companies of the Dominican Republic: Verizon/Claro: 3 years Phillip Morris: 2 years Teleperformance: 3 years and current. I also own all Teleperformance training certifications: QA Jump: Quality Analyst training Supervisor Jump: Operations Supervisor training NEXT: Upper management training. WFM Academy: Workforce Management training. I'm currently working on as a Mission Control Coordinator, in charge of the short term planning and intraday operational efficiencies of 4 accounts.