SUMMARY OF SKILLS AND CAREER HIGHLIGHTS: 1)Social Media Management 2) Project Management and Research 3) Operational and Performance Management - 15 years of operational "Customer Service" experience in different financial institutions, Billing, Collection, (Loans Operation System and New Accounts System) and Fraud (Support mediums – Email, eSupport (Chat) and Phones). Team Work PM, Asana, TriggerApp, Basecamp, Dropbox, Gdrive, Mailchimp. Toggle, Upwork, Trello, Favro, Slack, zoom, Kajabi, Canva, Eventbrite, textmagic, Voxer, Livestream. 4) Computer skills and knowledge of relevant software – Microsoft Office Skills, word press, blogger. Gotomeeting, Google apps (calendar, gmail, etc.). Knowledge of clerical and administrative procedures and systems, Project management (task management). Manage contact lists. Maintain a calendar and set up meetings, Handle correspondence. Respond to client inquiries by phone or e-mail. Attracts potential customers by answering product and service questions. 5) People and Talent Management – Handled and managed teams in operations in financial institutions for personal, housing and restructuring loans. And in project base management in for transplant organs and blood voluntary collection. Handled teams from set up, to turnover keys. 6) Virtual Assistance