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Remote Worker Profile
Call Center Skills, Customer Support, Data Processing, Telephone Handling, Admin Assistant, Data Entry, Desktop Support, Email Handling, Internet Research, Office Admin
Call Center Skills, Customer Support, Data Processing, Telephone Handling, Admin Assistant, Data Entry, Desktop Support, Email Handling, Internet Research, Office Admin
Name: Diana Endaya
Location: Manila, Philippines
Available: Part Time 30 Hours/Week or Less
Gender: Female
Desired Salary: $437/Month
Age: 30
Name: Diana Endaya
Available: Part Time 30 Hours/Week or Less
Desired Salary: $437/Month
Location: Manila, Philippines
Gender: Female
Age: 30
About Me
- I started as a Customer Service representative for a telecommunications company based in the US. My main task is to answer inquiries and billing disputes, process payments and upsell over the phone. I had this role for almost 2 years. - As a Customer Relationship Marketing officer for a telecommunications company based in Australia, I was able to hit my target sales every month by calling existing and non-existing customer to add an additional service or upgrade their existing service. - As a tenured agent with the same company I have worked for, I am able to assist my team leader in leading the team by sending email updates about the latest products and services that are useful in converting sales. - Ability to work on my own with less supervision especially with the use of CRM systems and tools and the ability to guide my teammates with the use of this tools.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 2-4 Mbps
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Customer Service Associate
Company Name:
IBM
Work Experience:
2 Years
2
Work Description:
Outbound Calling, Upselling
Company Name:
24/7 Customer Phils.
Work Experience:
1 Year
3
Work Description:
telesales,order processing and tracking
Company Name:
24/7 Customer Phils.
Work Experience:
4 Years Or More
4
Work Description:
Senior Customer Service Rep
Company Name:
Teletech
Work Experience:
Less Than 12 Months
My Skills
Administrative Support
Call Center Skills Level 5
Data Processing Level 5
Telephone Handling Level 5
Fulfillment Orders Level 4
Virtual Assistant Level 4
Office Admin Level 4
Internet Research Level 4
Email Handling Level 4
Desktop Support Level 4
Data Entry Level 4
Admin Assistant Level 4
Customer Service
Customer Support Level 5
Phone Support Level 4
Email Support Level 3
Order Processing Level 3
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