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Attention to Detail, Fast Pace Working, Rapid Skill Learning, Flexible Schedule, Problem Solving, Call Center Skills, Customer Support, Data Entry, Email Handling, General Office Skills
Attention to Detail, Fast Pace Working, Rapid Skill Learning, Flexible Schedule, Problem Solving, Call Center Skills, Customer Support, Data Entry, Email Handling, General Office Skills
Name: Ann Margarette Pichay
Location: Manila, Philippines
Available: Full Time 40 Hours/Week or More
Gender: Female
Desired Salary: $900/Month
Age: 27
Name: Ann Margarette Pichay
Available: Full Time 40 Hours/Week or More
Desired Salary: $900/Month
Location: Manila, Philippines
Gender: Female
Age: 27
About Me
I am a graduate of Bachelor of science in Nursing and become a Registered Nurse here in the Philippines. My first job was actually in a BPO industry. I worked as customer service representative dedicated to assist Healthcare providers. I handled medical account specifically CIGNA insurance in which i assist Doctors, Hospitals and Clinics concerns about their claims and patients coverage. I also become one of the accounts SME - Subject matter expert in which i handles escalated concerns or supervisors call. I am also one of the support of the training team where i assist new trainees during their OJT. I provide coaching regarding product knowledge and call handling. Year 2018 when i decided to pursue my profession - being a Nurse. Luckily i was given a chance to work with one of the specialized tertiary hospital in the Philippines. I became a staff nurse in a medical - surgical ward then transferred to a Kidney Transplant unit. I provide bedside care and carry out all doctors order for the patients recovery. After sometime i became a charged nurse which i stand next to our Head nurse in managing all units concerns regarding complaints, staffing, etc.. Having it all said, I can guarantee that i am a hard working person. i always strive to excel in everything i do. I can do all tasks that was given to me even if it requires physical appearance or not.
Work Environment
  • Work Place: Home
  • Work Station: Laptop
  • Internet Speed: 7 Mbps and Higher
English Speaking & Writing
  • English Speaking: Fluent English
  • English Writing: Professional Level
Previous Work Experience
1
Work Description:
Healthcare provider associate- SME
Company Name:
Convergys philippines
Work Experience:
4 Years Or More
2
Work Description:
Staff Nurse - transplant ward
Company Name:
National Kidney and Transplant Institute
Work Experience:
2 Years
My Skills
Administrative Support
Virtual Assistant Level 5
Telephone Handling Level 5
Medical Billing Level 5
Helpdesk Level 5
General Office Skills Level 5
Email Handling Level 5
Data Entry Level 5
Call Center Skills Level 5
Internet Research Level 4
Office Admin Level 4
Time Management Level 4
Typing Level 4
Video Upload Level 4
Inventory Health Level 4
Desktop Support Level 4
Data Processing Level 4
Admin Assistant Level 4
BPO Level 4
Transcription Level 3
Event Planning Level 3
Content Moderation Level 3
General Computer Skills
Attention to Detail Level 5
Fast Pace Working Level 5
Rapid Skill Learning Level 5
Flexible Schedule Level 5
Problem Solving Level 5
Google Docs Level 4
Internet Browsing Level 4
Microsoft Excel Level 4
Microsoft Outlook Level 4
Microsoft Powerpoint Level 4
Microsoft Word Level 4
Team Player Level 4
Typing Speed Level 4
Microsoft OneNote Level 3
Microsoft Project Level 3
Finance & Management
Auditing Level 5
Accounts Receivable Level 4
Event Management Level 4
Human Resources Level 3
Financial Management Level 3
Business Management Level 3
Customer Service
Customer Support Level 5
Phone Support Level 4
Technical Support Level 4
Chat Support Level 3
Email Support Level 3
Engineering, Manufacturing & Science
Medical Level 5
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