SUMMARY OF QUALIFICATIONS: • B2B Inside Sales Solution Selling/Leads Generation/Appointment Setting • 19+ year experience in a Desktop Support/Help Desk environment, with exposure to the Microsoft NT/2000 environment and Microsoft tools such as Microsoft Office • Well versed in Windows 98, 2000, XP, Vista, 7, 10/MS Office 97-2016, Office 365, PC Hardware Repair/Troubleshooting, DSL connectivity and email, Exchange Servers, Active Directories, Citrix Technology Ticket Management System: Clarify, Remedy, Siebel, MS Dynamics CRM, Salesforce CRM, Pipedrive, vTiger • Progress Data Direct Connectivity ODBC JDBC • Detail oriented with an ability to work within deadlines • Adherence to an extremely high level of quality standards • Willingness to show flexibility, high tolerance level, and patience • Requires minimum supervision. Can work in a graveyard and rotational shifts • Proficient in English and Filipino communication • Strong Leads Generation B2B • 4+ years Project Management